FAQ

  • How do I order?
  • How long will it take to get my pieces once I order?
  • How much does shipping cost?
  • Where do you ship?
  • Is there any way to receive my pieces sooner?
  • What do I do if my pieces are damaged upon delivery?
  • What are my delivery options?
  • Can I cancel my order?
  • Where can I see Sublime Original pieces in person?
  • Will my piece look exactly as pictured?
  • How does your furniture weather?
  • Do you offer custom services?

  • To order any of our pieces, simply email us at info@sublimeoriginal.com with what you would like to order. Either Oscar or Nate will begin processing your order within 24hours.

  • Orders are processed within 24 hours from emailing us. The whole process from sourcing, cutting and crafting the wood to sanding, finishing, wrapping and transporting each piece takes roughly 12 - 14 weeks.

  • Shipping costs vary on the number of pieces, where they’re going and how they’re getting there. Please contact us to see which options best serve you.

  • We ship anywhere in the continental United States of America.

  • Reach out to us! We will do our best to see how we can expedite the process, but  keep in mind each piece is handmade-to-order and it takes roughly 12 - 14 weeks from start to finish.

  • We do our very best to take every precaution when delivering our furniture. However, we understand that accident do happen. Please get in touch with us as soon as you can and we will make it right.

  • We work with SEKO international  or your preferred alternative to make sure our pieces get to you safely.

  • Once an order is placed, you have up to one week to cancel your order for a full refund. Because each piece is shaped by hand, orders cannot be canceled past this deadline.

  • Feel free to swing by our flagship showroom in North Florida anytime. We will also be showing at High Pointe Market.

  • Each piece is completely shaped by hand making it unique. Because of this, there will always be variations in color and pattern. This is something we embrace as it truly is a testament to each piece being sublime and original. We’re perfectly imperfect and we wouldn’t want it any other way.

  • We use certain woods depending on where the piece is going. For all our outdoor pieces we use a very strong wood that is comparable to teak. The wood is also sealed making it water resistant. Like all things though, over time each piece does weather with patina giving it the silvered look we love and adore.

  • Yes! Because each piece is shaped by hand, this gives us the ability to create your dream piece. Just reach out to us and we will begin the process to create something truly original.